Maintenance Technician

Ubergard Pte Ltd; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Ubergard Pte Ltd is seeking Maintenance Technicians to provide technical support to end-users via phone, remote connectivity or on-site visits. The role involves diagnosing issues, testing and commissioning on key management systems, and assisting new customers with enrolment and training.

The position requires a Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic and proven enterprise support experience, with strong Linux knowledge and

Qualifications

• Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic is required.
• Proven working experience in enterprise technical support.
• Basic knowledge of Linux systems, utilities and scripting.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver service and technical support to end-users via phone, remote connection and/or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analysing the symptoms
• Perform testing and commissioning as well as preventive maintenance work on key management systems at customers’ sites
• Trouble-shooting of key management systems at customers’ sites if issues cannot be resolved remotely
• Assist with training and enrolment for new customers
• Follow standard processes and procedures
• Ensure service reports are completed and submitted to operations team on a timely basis
• Offer alternative solutions where appropriate with the objective of retaining clients’ business
• Follow up and make scheduled call backs to customers where necessary
• System testing and drafting operational procedure with system information, changes and updates

Skills

Linux knowledge

Problem-solving skills

Team player

Written and verbal communication

Education

Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic

Job description

Maintenance Technicians will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include key management systems and access control systems, but are not limited to, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

JOB RESPONSIBILITIES:

• Deliver service and technical support to end-users via phone, remote connection and/or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analysing the symptoms
• Perform testing and commissioning as well as preventive maintenance work on key management systems at customers’ sites
• Trouble-shooting of key management systems at customers’ sites if issues cannot be resolved remotely
• Assist with training and enrolment for new customers
• Follow standard processes and procedures
• Ensure service reports are completed and submitted to operations team on a timely basis
• Offer alternative solutions where appropriate with the objective of retaining clients’ business
• Follow up and make scheduled call backs to customers where necessary
• System testing and drafting operational procedure with system information, changes and updates

JOB REQUIREMENTS:

• Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic with 2 years working experience or equivalent
• Proven working experience in enterprise technical support
• Basic knowledge of Linux systems, utilities and scripting
• Strong problem-solving skills
• Strong and effective team player
• Excellent written and verbal communication skills

Job Type: Full-time