M365 Service Desk Agent | Helpdesk and Concierge Engineer

ITCAN Pte Limited; Singapore; On-site; SGD 2,500 - 4,500; Full time

Job summary

ITCAN Pte Limited in Singapore seeks an experienced SD agent to support Microsoft 365 and related technologies. You will handle end-user inquiries, manage access and devices, and resolve hardware issues with a customer-first approach.

The role requires 2+ years in a service desk, strong communication, and flexibility to rotate shifts including weekends and public holidays. Security clearance is required for this position.

Qualifications

• Minimum 2 years of SD agent experience.
• Strong laptop/desktop troubleshooting skills.
• Excellent customer handling skills.
• Excellent communication skills.
• Ability to rotate shifts including weekends and public holidays.
• Security clearance required.

Skills

VPN support

macOS support

Hardware troubleshooting

WiFi and LAN connectivity

Education

Microsoft 365 Certified: Fundamentals (MS 900)

CompTIA A+ (preferred)

Tools

M365 Admin Center

Teams/SharePoint/Exchange Admin Centers

Entra ID (Azure AD)

Intune portal

Job description

M365 requirement

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity

Familiar with:

• M365 Admin Center (Users, Licenses, Service Health)
• Teams/SharePoint/Exchange Admin Centers
• Entra ID (Azure AD) – users, sign in logs (read), MFA settings
• Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)
• Provide support for Microsoft 365 (M365) applications such as Outlook, Teams, OneDrive, SharePoint, Copilot etc

Requirement :

1. Min 2 yrs of SD agent working experience

2. Good Laptop/Desktop troubleshooting skillsets

3. Excellence customer handling skills

4. Excellence communication skills

5. Need to perform rotating shift

6. Operating hr: 7.30am to 9pm (rotating shift)

Inclusive of Mon – Fri, weekends and public holidays

7. Security Clearance required