M365 Helpdesk Specialist - Rotating Shifts, Security Clearance

ITCAN Pte Limited; Singapore; On-site; SGD 2,500 - 4,500; Full time

Job summary

ITCAN Pte Limited in Singapore seeks an experienced SD agent to support Microsoft 365 and related technologies. You will handle end-user inquiries, manage access and devices, and resolve hardware issues with a customer-first approach.

The role requires 2+ years in a service desk, strong communication, and flexibility to rotate shifts including weekends and public holidays. Security clearance is required for this position.

Qualifications

• Minimum 2 years of SD agent experience.
• Strong laptop/desktop troubleshooting skills.
• Excellent customer handling skills.
• Excellent communication skills.
• Ability to rotate shifts including weekends and public holidays.
• Security clearance required.

Skills

VPN support

macOS support

Hardware troubleshooting

WiFi and LAN connectivity

Education

Microsoft 365 Certified: Fundamentals (MS 900)

CompTIA A+ (preferred)

Tools

M365 Admin Center

Teams/SharePoint/Exchange Admin Centers

Entra ID (Azure AD)

Intune portal

Job description

ITCAN Pte Limited in Singapore seeks an experienced SD agent to support Microsoft 365 and related technologies. You will handle end-user inquiries, manage access and devices, and resolve hardware issues with a customer-first approach.

The role requires 2+ years in a service desk, strong communication, and flexibility to rotate shifts including weekends and public holidays. Security clearance is required for this position.