IT Support Officer

Second Talent; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading recruiting agency in Singapore is seeking a Level 1 Support Technician with at least 2 years of experience. Candidates should have hands-on experience with Microsoft 365 and network support. The role requires strong customer service skills and the ability to diagnose and resolve technical issues efficiently. Ideal candidates are self-driven and can collaborate effectively within a technical team. Interested candidates are invited to submit their resumes detailing relevant experience.

Qualifications

• Minimum 2 years of experience in a Level 1 (L1) Support or Service Desk role.
• At least 1 year of hands-on experience with Microsoft 365 environment.
• Experience in setting up and supporting network infrastructure and firewalls.

Skills

Customer service

Problem-solving

Technical troubleshooting

Tools

Microsoft 365

Network infrastructure

Job description

• Experience: A minimum of 2+ years of professional experience working in a Level 1 (L1) Support or Service Desk role, preferably within a mid-to-large enterprise environment.
• M365 Administration: At least 1 year of hands‑on experience in managing and administering Microsoft 365 (M365) environments (user management, licensing, basic troubleshooting).
• Networking: A minimum of 2 years of technical exposure to setting up, configuring, and supporting network infrastructure and firewalls, specifically within an SME (Small‑to‑Medium Enterprise) context.
• Technical Skills: Strong proficiency in troubleshooting hardware, software, and connectivity issues.
• Soft Skills:
  • Demonstrated ability to provide excellent customer service, with clear and professional communication skills.
  • Strong problem‑solving capabilities and a methodical approach to issue resolution.
  • A self‑driven work ethic with the ability to operate independently with minimal supervision, while also collaborating effectively as part of a wider technical team.

How to Apply

Interested candidates are invited to submit their resume, detailing their experience with M365 and network support.