M365 Helpdesk & Concierge Engineer

NCS PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

NCS PTE. LTD. is seeking a Helpdesk and Concierge Engineer in Singapore to serve as a SME within the service desk, handling first-level IT support and M365 administration.

You will be the go-to person for a product or domain, providing timely updates and case ownership until resolution. Responsibilities include troubleshooting M365 environments, collaborating with second-level support, maintaining documentation, and ensuring excellent customer communication.

Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience.
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
• Knowledge and experience of Windows OS, Active Directory, and M365 ecosystems / applications

Responsibilities

• Provide support, troubleshooting and administration for M365 ecosystems and related services.
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and escalate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and escalate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Skills

End-user support

English communication

Windows OS

M365

Active Directory

Education

Diploma

Tools

M365 Admin Center

Intune

Azure AD/Entra ID

Job description

NCS PTE. LTD. is seeking a Helpdesk and Concierge Engineer in Singapore to serve as a SME within the service desk, handling first-level IT support and M365 administration.

You will be the go-to person for a product or domain, providing timely updates and case ownership until resolution. Responsibilities include troubleshooting M365 environments, collaborating with second-level support, maintaining documentation, and ensuring excellent customer communication.