M365 Solutions Concierge Engineer

NCS; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

NCS is seeking a Helpdesk and Concierge Engineer (M365) to act as SME within the service desk, delivering first level IT support by phone and remote tools and administering Microsoft 365 environments, including user accounts and mailbox configuration.

In this role you will provide support for M365 apps (Office, Outlook, Teams, OneDrive, SharePoint), work with second-level teams on improvements, maintain documentation, and ensure timely updates and closure of incidents while managing customer

Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Responsibilities

• Provide support, troubleshooting and administration for M365 ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and elevate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and elevate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Skills

End-user support

English proficiency

Windows OS

Active Directory

M365 knowledge

Remote support

Hardware basics

Education

Diploma

Tools

M365 Admin Center

Azure AD Entra ID

Intune

Job description

NCS is seeking a Helpdesk and Concierge Engineer (M365) to act as SME within the service desk, delivering first level IT support by phone and remote tools and administering Microsoft 365 environments, including user accounts and mailbox configuration.

In this role you will provide support for M365 apps (Office, Outlook, Teams, OneDrive, SharePoint), work with second-level teams on improvements, maintain documentation, and ensure timely updates and closure of incidents while managing customer