#EG Helpdesk and Concierge Engineer (M365)

NCS; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

NCS is seeking a Helpdesk and Concierge Engineer (M365) to act as SME within the service desk, delivering first level IT support by phone and remote tools and administering Microsoft 365 environments, including user accounts and mailbox configuration.

In this role you will provide support for M365 apps (Office, Outlook, Teams, OneDrive, SharePoint), work with second-level teams on improvements, maintain documentation, and ensure timely updates and closure of incidents while managing customer

Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Responsibilities

• Provide support, troubleshooting and administration for M365 ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and elevate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and elevate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Skills

End-user support

English proficiency

Windows OS

Active Directory

M365 knowledge

Remote support

Hardware basics

Education

Diploma

Tools

M365 Admin Center

Azure AD Entra ID

Intune

Job description

#EG Helpdesk and Concierge Engineer (M365)

• Contract
• Department: Others

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As aHelpdesk and Concierge Engineeryou will serve as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.
The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

What will you do?

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and elevate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and elevate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Essential Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals 대신.
• Experience in supporting WiFi and LAN connectivity
• Familiar with:
  • M365 Admin Center (Users, Licenses, Service Health)
  • Teams/SharePoint/Exchange Admin Centers
  • Entra ID (Azure AD) – users, sign in logs (read), MFA settings
  • Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

We are driven by ourAEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to ourImpact: Valuing our clients, Growing our people, and Creating our future.

Together, wemake the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.