M365 Helpdesk Engineer | Concierge IT Support

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is looking for a subject matter expert in Microsoft 365 to provide first-level IT support. In this role, you will manage M365 environments, assist team members and provide technical support via phone and remote tools. Candidates should have a diploma with at least 2 years of service desk experience and strong technical skills in desktops and M365 applications. This is a permanent role with a competitive salary of $2800 - $3350 and potential completion bonuses.

Benefits

Completion bonus up to 1 month

Potential salary increase with relevant experience

Qualifications

• Singapore Citizen must clear CAT2A security clearance & pre-employment checks.
• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
• Knowledge of Windows OS, Active Directory, and M365 ecosystems/applications.

Responsibilities

• Provide support, troubleshooting, and administration for M365 ecosystems.
• Liaise with second-level support on product enhancements.
• Furnish timely updates to customers on issue status.

Skills

VPN and macOS support knowledge

Good understanding of hardware and peripherals

Experience in supporting WiFi and LAN connectivity

Familiar with M365 Admin Center

Teams/SharePoint/Exchange Admin Centers

Entra ID (Azure AD)

Intune portal knowledge

Education

Diploma with minimum 2 years of end-user support or service desk experience

Job description

A recruitment firm in Singapore is looking for a subject matter expert in Microsoft 365 to provide first-level IT support. In this role, you will manage M365 environments, assist team members and provide technical support via phone and remote tools. Candidates should have a diploma with at least 2 years of service desk experience and strong technical skills in desktops and M365 applications. This is a permanent role with a competitive salary of $2800 - $3350 and potential completion bonuses.