Luxury Restaurant Supervisor – Guest Experience Lead

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Accor's Fairmont Singapore and Swissôtel The Stamford are seeking a Restaurant Supervisor to support the daily operations of SKAI, delivering seamless service and operational excellence.

You will lead the service team, train staff, engage guests, and work closely with the Culinary team to create memorable experiences while driving revenue through upselling and efficiency, in a luxury hospitality setting.

Qualifications

• Minimum 2-3 years of supervisory or management experience in a premium dining or luxury hospitality environment.
• Passion for food, wine, and guest service excellence.
• Excellent interpersonal and communication skills.
• Proven leadership capabilities with experience coaching and developing teams.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Knowledge of food safety, restaurant operations, and financial performance management.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Support the Restaurant Manager in daily operations of SKAI, ensuring seamless service delivery and operational excellence.
• Lead, motivate and develop the service team to deliver personalized and memorable dining experiences.
• Drive guest engagement, anticipate guest needs, and effectively resolve feedback and service recovery opportunities.
• Ensure service, presentation, cleanliness and food safety standard[s] consistently maintained.
• Manage reservations, seating arrangements, and manpower deployment to maximize operational efficiency.
• Partner closely with the Culinary team to deliver exceptional food and beverage experiences.
• Monitor outlet performance and contribute to revenue growth through upselling, productivity initiatives, and cost control measures.
• Conduct team briefings, training sessions, and coaching to build a high-performing and guest-centric culture.
• Support the achievement of guest satisfaction, financial, and quality targets in line with hotel and brand standards.

Skills

Supervisory experience

Leadership

Interpersonal skills

Problem solving

Organizational skills

Food safety knowledge

Guest service excellence

Flexibility

Job description

Accor's Fairmont Singapore and Swissôtel The Stamford are seeking a Restaurant Supervisor to support the daily operations of SKAI, delivering seamless service and operational excellence.

You will lead the service team, train staff, engage guests, and work closely with the Culinary team to create memorable experiences while driving revenue through upselling and efficiency, in a luxury hospitality setting.