Luxury Hotel Executive: Operations & Guest Experience

Sofitel Singapore Sentosa Resort and Spa; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Sofitel Singapore Sentosa Resort and Spa is seeking a senior leader to manage all hotel operations and guide the Executive Committee. You will shape guest experiences across F&B, Front Office, Culinary, Security, and Engineering, while steering forecasts and budgets to optimize performance and guest satisfaction.

The role demands a proven track record in luxury hotels, strong leadership, and a passion for developing heartists and driving revenue growth in a fast-paced environment.

Qualifications

• Experience in luxury hotel senior leadership roles.
• Proven ability to lead multi-disciplinary teams.
• Strong strategic thinking and communication.

Responsibilities

• Lead the Executive Committee and line management to achieve Sofitel's brand and guest goals.
• Oversee all hotel operations including F&B, Front Office, Culinary, Security, and Engineering.
• Drive revenue growth and cost controls through accurate forecasting and budgeting.
• Ensure service excellence and the guest journey from pre-arrival to post-departure.
• Foster a high-performing, inclusive culture and develop heartists.

Skills

Executive leadership

Luxury hotel operations

Strategic planning

Budgeting & forecasting

People development

Fluent English

Job description

Sofitel Singapore Sentosa Resort and Spa is seeking a senior leader to manage all hotel operations and guide the Executive Committee. You will shape guest experiences across F&B, Front Office, Culinary, Security, and Engineering, while steering forecasts and budgets to optimize performance and guest satisfaction.

The role demands a proven track record in luxury hotels, strong leadership, and a passion for developing heartists and driving revenue growth in a fast-paced environment.