Upscale Restaurant Ops & Service Lead

TLG GOURMET PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

TLG Gourmet Pte. Ltd. in Singapore is seeking an experienced Restaurant Operations Manager to oversee daily operations, coordinate service, and maintain high standards across food and beverage quality.

You will lead a team, train staff, handle budgets, and resolve guest feedback with professionalism. The role requires weekend and public holiday availability and resilience in a fast-paced environment. This position offers an on-site role within a high-volume upscale setting, with opportunities to

Qualifications

• Proven experience in a similar role within a high-volume or upscale restaurant environment.
• Strong knowledge & leadership of restaurant operations, service standards, organizational, and problem-solving skills.
• Excellent customer service and communication skills.
• Problem-solving and conflict-resolution abilities.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.
• Physical stamina to stand and walk for extended periods.
• PC literate, well-organized, and self-motivated.

Responsibilities

• Manage daily restaurant operations to ensure smooth running of operations
• Coordinate and supervise all aspects of service, ensuring all customers have a positive experience
• Monitor food and beverage quality, ensuring they meet our high standards
• Maintain inventory, order supplies, and manage budgetary and financial operations
• Resolve customer complaints and feedback with professionalism and efficiency
• Lead, train, coach and motivate a team of the staff
• Handle customer complaints, inquiries, and feedback professionally
• Ensure high standards of customer service are consistently met
• Any other ad-hoc duties as assigned by the Company

Skills

Leadership

Customer Service

Communication

Problem Solving

Organizational Skills

Job description

TLG Gourmet Pte. Ltd. in Singapore is seeking an experienced Restaurant Operations Manager to oversee daily operations, coordinate service, and maintain high standards across food and beverage quality.

You will lead a team, train staff, handle budgets, and resolve guest feedback with professionalism. The role requires weekend and public holiday availability and resilience in a fast-paced environment. This position offers an on-site role within a high-volume upscale setting, with opportunities to