Front Desk Experience Leader — Luxury Guest Service

OUE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Front Desk Manager to lead daily Front Office operations and deliver exceptional service aligned with our luxury brand standards. You will coach a service-driven team, ensure seamless guest arrivals and departures, and maintain a professional, welcoming lobby experience.

In this role you will monitor guest interactions, resolve issues promptly, and uphold Hilton honors benefits while driving service excellence across a dynamic hospitality environment in Singapore.

Qualifications

• 5 to 7 years of related working experience preferred.
• Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Able to deal with internal and external guests with patience, tact and diplomacy to resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Excellent mathematical comprehension to understand numbers related to hotel operations.
• Able to work under pressure during busy periods.

Responsibilities

• Oversee daily Front Office operations, ensuring seamless guest arrival and departure experiences aligned with hotel standards.
• Ensure Front Desk procedures, service rituals and SOPs are consistently executed and reviewed.
• Coach and mentor team members, conduct on-the-job training, and motivate staff to meet department goals.
• Create a positive, professional, service-driven culture reflecting Hilton hospitality values.
• Monitor lobby presence and engage with guests to resolve issues and elevate guest experience.
• Handle last-minute changes due to overbooking, early arrivals, late departures or other issues.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Problem solving

Work under pressure

Job description

Hilton is seeking a Front Desk Manager to lead daily Front Office operations and deliver exceptional service aligned with our luxury brand standards. You will coach a service-driven team, ensure seamless guest arrivals and departures, and maintain a professional, welcoming lobby experience.

In this role you will monitor guest interactions, resolve issues promptly, and uphold Hilton honors benefits while driving service excellence across a dynamic hospitality environment in Singapore.