Luxury Front Office Duty Manager

IHG; Singapore; On-site; SGD 55,000 - 90,000; Full time

Benefits offered by this job

Room and dining discounts

Training opportunities

Career development support

Job summary

Intercontinental Hotels & Resorts® is seeking a Front Office leader to support and oversee daily Front Office operations, ensuring a consistent luxury guest experience. You will coordinate with all hotel departments to deliver seamless service and uphold brand standards.

The role emphasizes people management, recruitment, induction, and ongoing training, with opportunities for travel to workshops and certifications. Join a global luxury brand that values care, empowerment and excellence.

Qualifications

• A Diploma or equivalent in Hotel Management/Business Administration, with 1 year of Front Office/Guest Service experience, including management experience.
• Fluency in English; proficiency in other languages is preferred.

Responsibilities

• Assist in planning for future staffing needs.
• Aid in recruiting in line with company guidelines.
• Prepare and administer detailed induction program for new staff.
• Maintain and implement departmental standards and procedures.
• Ensure Front Office training needs analysis and staff training programs.
• Contribute to probation and performance appraisal discussions.
• Coach, counsel and discipline staff; provide constructive feedback.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Supervise Reception personnel and maintain staff appearance and conduct.
• Support guest relations in greeting, rooming and VIP guest handling.
• Respond to guest needs and resolve related problems; exceed guest expectations.
• Maintain knowledge of hotel programs and events to address guests' needs.

Skills

English fluency

Customer service

Staff development

Education

Diploma in Hotel Management/Business Administration

Job description

Intercontinental Hotels & Resorts® is seeking a Front Office leader to support and oversee daily Front Office operations, ensuring a consistent luxury guest experience. You will coordinate with all hotel departments to deliver seamless service and uphold brand standards.

The role emphasizes people management, recruitment, induction, and ongoing training, with opportunities for travel to workshops and certifications. Join a global luxury brand that values care, empowerment and excellence.