Duty Manager: Lead Front Office & Guest Experience

Worldwide Hotels; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Worldwide Hotels, Singapore's leading homegrown hotel group, is hiring a Duty Manager to lead Front Office operations with guest focus, service standards, and safety.

You will oversee lobby activity, coordinate with other departments, handle guest inquiries and complaints, and drive process improvements including digital transformation and sustainability initiatives, while guiding a team to deliver exceptional guest experiences.

Qualifications

• Degree or Diploma in Hospitality Management or related qualification.
• Minimum 4 years’ experience in a full-service or mid-range hotel.
• Willingness to work rotating shifts, including weekends and public holidays.
• Excellent communication with guests, staff and third parties.
• High attention to detail and the ability to multitask.
• Interest in digital transformation and technology to improve performance.

Responsibilities

• Oversee lobby operation ensuring quick, efficient guest service.
• Provide general management support to front office operations.
• Coordinate with all departments to maintain front office function.
• Lead a team to respond to guest complaints and special requests.
• Update incident reports for critical events.
• Attend to guest inquiries and resolve issues promptly.
• Ensure front office and public areas are clean and well-maintained.
• Uphold departmental standards, policies, and procedures.
• Support digital transformation initiatives and sustainability efforts.

Skills

Guest service

Leadership

Communication

Attention to detail

Multitasking

Digital transformation

Education

Degree or Diploma in Hospitality Management

Job description

Worldwide Hotels, Singapore's leading homegrown hotel group, is hiring a Duty Manager to lead Front Office operations with guest focus, service standards, and safety.

You will oversee lobby activity, coordinate with other departments, handle guest inquiries and complaints, and drive process improvements including digital transformation and sustainability initiatives, while guiding a team to deliver exceptional guest experiences.