Luxury Club Member Concierge | Front Desk & Events

33CLUB PTE. LTD.; Singapore; On-site; SGD 36,000 - 52,000; Full time

Benefits offered by this job

Staff meal

5-day work week

Career development opportunities

Job summary

33Club is seeking a warm, service-oriented Member Concierge to welcome members and guests at the Raffles Place club. This role emphasizes English and Mandarin communication, discretion, and a polished appearance.

You will handle emails, bookings, events, and front-of-house operations, ensuring exceptional service in a luxury club setting. A minimum of 2 years in customer service or hospitality is preferred; Microsoft Office skills required.

Qualifications

• 2+ years in customer service or hospitality preferred.
• Proficiency in English and Mandarin.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Warmly welcome members and guests at arrival.
• Provide excellent member services and respond to feedback and inquiries.
• Attend to emails, mobile inquiries, and reservations promptly.
• Maintain high service standards with discretion within club guidelines.
• Ensure smooth daily Front of House operations and club readiness.
• Assist in on-site registration and coordination of events and activities.
• Prepare and send event announcements and assist with logistics.
• Display a positive attitude and well-groomed appearance.
• Communicate effectively to deliver an exceptional customer experience.
• Engage with members and guests to build strong relationships.

Skills

Customer service

Hospitality

Bilingual English Mandarin

Microsoft Office

Tools

Microsoft Office

Job description

33Club is seeking a warm, service-oriented Member Concierge to welcome members and guests at the Raffles Place club. This role emphasizes English and Mandarin communication, discretion, and a polished appearance.

You will handle emails, bookings, events, and front-of-house operations, ensuring exceptional service in a luxury club setting. A minimum of 2 years in customer service or hospitality is preferred; Microsoft Office skills required.