Member Relations Lead — Club Concierge & Events

British Club, The; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Flexible benefits up to $1000

13th month AWS

Performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to Sixth Avenue MRT

Duty meals

Job summary

The British Club in Singapore is seeking a Reception/Member Relations Executive to oversee daily reception operations, uphold SOPs, and deliver high standards of service to our members. You will handle member inquiries, reservations, and events, manage member records and assist with engagement activities, while collaborating with other departments to ensure timely follow-up and personalised experiences.

The ideal candidate has a hospitality background, strong English communication, and a

Qualifications

• Diploma in Hospitality Management or related discipline.
• Minimum 3 years in member relations/front office/customer service/hospitality.
• Customer-oriented with proactive approach.
• Excellent English, spoken and written.
• Interpersonal skills to interact confidently with members/guests.
• Experience with expatriates or private clubs is an advantage.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Ensure smooth day-to-day reception operations per SOPs and service standards.
• Attend to members' enquiries with accurate information and timely assistance.
• Handle feedback/ complaints, coordinate with departments for follow-up and resolution.
• Assist members with dining reservations, event bookings and general enquiries.
• Maintain/update members' records, including absent membership and reinstatement applications.
• Coordinate monthly Members' Connect Night and other engagement activities.
• Build rapport with members and provide personalised service.
• Promote Club programmes, activities and events to boost participation.
• Assist with administrative duties and other member relations initiatives.
• Perform any other duties as assigned.

Skills

Customer service

Front desk operations

Interpersonal skills

Communication skills

Hospitality knowledge

Education

Diploma in Hospitality Management

Job description

The British Club in Singapore is seeking a Reception/Member Relations Executive to oversee daily reception operations, uphold SOPs, and deliver high standards of service to our members. You will handle member inquiries, reservations, and events, manage member records and assist with engagement activities, while collaborating with other departments to ensure timely follow-up and personalised experiences.

The ideal candidate has a hospitality background, strong English communication, and a