Club Member Concierge Executive

33CLUB PTE. LTD.; Singapore; On-site; SGD 36,000 - 52,000; Full time

Benefits offered by this job

Staff meal

5-day work week

Career development opportunities

Job summary

33Club is seeking a warm, service-oriented Member Concierge to welcome members and guests at the Raffles Place club. This role emphasizes English and Mandarin communication, discretion, and a polished appearance.

You will handle emails, bookings, events, and front-of-house operations, ensuring exceptional service in a luxury club setting. A minimum of 2 years in customer service or hospitality is preferred; Microsoft Office skills required.

Qualifications

• 2+ years in customer service or hospitality preferred.
• Proficiency in English and Mandarin.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Warmly welcome members and guests at arrival.
• Provide excellent member services and respond to feedback and inquiries.
• Attend to emails, mobile inquiries, and reservations promptly.
• Maintain high service standards with discretion within club guidelines.
• Ensure smooth daily Front of House operations and club readiness.
• Assist in on-site registration and coordination of events and activities.
• Prepare and send event announcements and assist with logistics.
• Display a positive attitude and well-groomed appearance.
• Communicate effectively to deliver an exceptional customer experience.
• Engage with members and guests to build strong relationships.

Skills

Customer service

Hospitality

Bilingual English Mandarin

Microsoft Office

Tools

Microsoft Office

Job description

If you are dragging your body to work everyday, why not try this... 33Club @ Raffles Place (Members Only).

We are looking for a warm, service-oriented individual to join our Member Concierge team. Our exclusive Club is located steps away from Raffles Place MRT station. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a refined club environment.

Key Responsibilities

• Warmly welcome and greet members and their guests upon arrival at the Club.
• Provide excellent member services and respond efficiently and tactfully to members' or guests' feedback, requests, and inquiries.
• Attend to emails, mobile inquiries, and reservations; ensure all member and guest needs are met promptly and professionally.
• Always maintain high service standards, handling situations with discretion and professionalism within Club guidelines.
• Ensure smooth daily operations of the Front of House, including overall cleanliness and readiness of the Club.
• Assist in the coordination and on-site registration of Club events and activities.
• Prepare and send event announcements, and assist with event pre-arrangements and logistics.
• Display a positive attitude, outgoing personality, and well-groomed appearance.
• Communicate effectively and strive to deliver an exceptional customer experience.
• Enjoy talking to people and making HNW friends.
• Perform any other ad-hoc duties as assigned by management.

Requirements

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Preferably 2 years of experience in a customer service or hospitality role.
• The role requires to service clients with English and Mandarin.
• Experience in a luxury hotel or private members' club environment will be an advantage.

What we offer

• 5-days work week.
• Weekly one day off from Mon-Sat on rotation basis and Sunday off. Public holidays off as well.
• Staff meal provided.
• Competitive salary and benefits package.
• Learning and career development opportunities.