Concierge (Hospitality, luxury)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

PEOPLE PROFILERS PTE. LTD. invites an energetic Member Relations professional in Singapore to deliver warm, personalised service to members and guests.

You will manage memberships, records, billing, and CRM updates while coordinating dining, private rooms, wellness facilities, and events through the portal and CRM system. In this role you will share upcoming events and privileges across channels, promptly address inquiries and feedback, and support club activities with internal teams to boost

Qualifications

• 1–2 years of customer service experience in hospitality or a similar field.
• Able to manage member records, bookings, and communications with discretion.
• Comfortable using CRM systems and coordinating with internal teams.

Responsibilities

• Serve as first point of contact for members and guests with warm professionalism.
• Handle membership administration, billing, records, and CRM updates.
• Coordinate bookings for dining, rooms, wellness, events, and club experiences.
• Communicate events, promotions, updates, and member privileges.
• Address inquiries, requests, feedback, and service recovery promptly.
• Support member activities and collaboration with internal teams to enhance engagement.
• Maintain strong member relationships and overall satisfaction.

Skills

Customer service

Hospitality

CRM systems

Communication

Tools

CRM Software

Job description

Job Description

Member Relations

• Serve as the first point of contact for members and guests, delivering warm, professional, and personalised service.
• Manage membership administration, including new applications, member records, billing coordination, and CRM updates while ensuring confidentiality and compliance.
• Coordinate member bookings for dining, private rooms, wellness facilities, events, and club experiences through the membership portal and CRM system.
• Communicate upcoming events, promotions, club updates, and member privileges through various communication channels.
• Attend to member enquiries, requests, feedback, and service recovery matters promptly and professionally.
• Support the promotion and execution of member activities, lifestyle experiences, and club events in collaboration with internal teams.
• Build strong member relationships and proactively enhance overall member engagement and satisfaction.

Operations & Administrative Duties

• Support day-to-day club operations, including front-of-house coordination, event setup support, and F&B service operations.
• Maintain accurate records of member interactions, reservations, guest visits, and operational reports.
• Ensure smooth coordination between members, concierge, operations, and service teams for seamless service delivery.
• Assist in maintaining digital member portal, reservation systems, and operational workflows.
• Uphold service, presentation, and hospitality standards across all member-facing areas.

Job Requirements

• 1 to 2 years of experience with customer service in hospitality or related industry.