Luxury Front Desk Concierge

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking a Front Office Executive to be the face of the hotel, delivering refined, gracious service and memorable guest experiences. You will manage arrivals, departures, and inquiries with discretion and warmth, ensuring every guest feels welcomed from the moment they arrive.

Ideal candidates have a hospitality diploma or degree and 1–2 years in front office within a luxury setting, with strong English, PMS and MS Office skills, and a proactive, guest-centric mindset

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• 1–2 years’ experience in Front Office operations within a luxury hotel.
• Proficiency in PMS and Microsoft Office applications; strong English communication.
• Additional language skills are advantageous.

Responsibilities

• Deliver a refined and personalized welcome and farewell experience for all guests.
• Handle check-in, check-out, room assignments, and billing with accuracy and discretion.
• Maintain knowledge of guest profiles, preferences, and special requests across departments.
• Recognize loyalty members, offering tailored recognition and benefits.
• Support guest recovery efforts with empathy, tact, and prompt solutions to service challenges.
• Assist guests with services such as transportation, dining reservations, and special arrangements.
• Ensure the lobby and front desk reflect the elegance and standards of the Raffles brand.
• Adhere to operating procedures, hotel policies, and brand standards.
• Accurately follow financial and cashiering procedures in compliance with hotel guidelines.
• Participate in daily briefings, contributing to team goals and guest satisfaction.
• Uphold grooming, polished etiquette, and professional body language.
• Maintain knowledge of hotel services and local attractions to provide recommendations.
• Perform tasks as directed by Management to support objectives.

Skills

PMS proficiency

MS Office

English proficiency

Guest service

Education

Diploma or degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

RAFFLES SENTOSA SINGAPORE is seeking a Front Office Executive to be the face of the hotel, delivering refined, gracious service and memorable guest experiences. You will manage arrivals, departures, and inquiries with discretion and warmth, ensuring every guest feels welcomed from the moment they arrive.

Ideal candidates have a hospitality diploma or degree and 1–2 years in front office within a luxury setting, with strong English, PMS and MS Office skills, and a proactive, guest-centric mindset