Luxury Client Services Specialist Onsite Multilingual

TDCX, Inc.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

TDCX, Inc. in Singapore is hiring for a customer service role focused on delivering outstanding experiences across telephone, email, live chat and social channels.

You will handle inquiries, drive sales through professional interactions, and maintain high standards of service in a luxury/high-end goods environment. The role requires strong communication, multi-tasking, and the ability to work 5 days a week with rotating shifts on-site at Chai Chee and Orchard.

Qualifications

• Diploma or degree in any field required.
• 2 years of work experience in retail sales or customer service in luxury/high-end goods, or contact centre/e-commerce experience.

Responsibilities

• Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
• Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions.
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
• Collaborate with existing customer service team to provide strong after-sales services by cultivating new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System.

Skills

Customer service

Communication

Multitasking

Sales

Education

Diploma or Degree

Tools

Salesforce

SAP

CRM

Job description

TDCX, Inc. in Singapore is hiring for a customer service role focused on delivering outstanding experiences across telephone, email, live chat and social channels.

You will handle inquiries, drive sales through professional interactions, and maintain high standards of service in a luxury/high-end goods environment. The role requires strong communication, multi-tasking, and the ability to work 5 days a week with rotating shifts on-site at Chai Chee and Orchard.