Client Services Associate (Luxury Retail - Thai Speaking)

TDCX; Singapore; In loco; SGD 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

TDCX, Inc. in Singapore is hiring for a customer service role focused on delivering outstanding experiences across telephone, email, live chat and social channels.

You will handle inquiries, drive sales through professional interactions, and maintain high standards of service in a luxury/high-end goods environment. The role requires strong communication, multi-tasking, and the ability to work 5 days a week with rotating shifts on-site at Chai Chee and Orchard.

Competenze

• Diploma or degree in any field required.
• 2 years of work experience in retail sales or customer service in luxury/high-end goods, or contact centre/e-commerce experience.

Mansioni

• Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
• Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions.
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
• Collaborate with existing customer service team to provide strong after-sales services by cultivating new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System.

Conoscenze

Customer service

Communication

Multitasking

Sales

Formazione

Diploma or Degree

Strumenti

Salesforce

SAP

CRM

Descrizione del lavoro

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
• Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions.
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
• Collaborate with existing customer service team to provide strong after-sales services by cultivating new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System.

Who are we looking for?

• Possess at least a Diploma or Degree in any field.
• 2 years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre/e-com related activities is required for this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and Thai to support English Speaking and Thai-speaking customers.
• Proficiency in speaking Cantonese and writing Traditional Chinese is a plus.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts and working on weekend and public holidays if required.

Additional Information

• Working days: 5-day work week between Monday to Saturday
• Working hours: Rotating shifts between 7am to 9pm depending on operational needs, 44 working hours a week
• Work location: Chai Chee and Orchard
• Work arrangement: Please note that this role is 100% onsite