Luxury Timepiece Brand Ambassador - Elevate CX

TDCX Singapore; Singapore; Híbrido; SGD 30.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development plans

Flexible working arrangements

Descripción de la vacante

TDCX Singapore is seeking a customer service professional to deliver high-quality experiences across phone, email, live chat, and social media for partner brands. You will analyze satisfaction trends, propose improvements, and apply strong selling skills to understand client needs and close opportunities.

The role requires clarity in English and Thai, excellent communication, and the ability to work in shifts or weekends if needed, with flexible working arrangements in a global BPO environment.

Formación

• Fluent or proficient in English and Thai to support Thai markets.
• Strong communication and customer-facing skills required.
• Ability to multi-task across channels (phone, email, chat).

Responsabilidades

• Provide excellent customer experience via phone, email, live chat and social media.
• Identify trends in satisfaction and propose improvements to drive sales.
• Demonstrate selling and negotiation skills to understand client needs.
• Collaborate with the customer service team to build lasting client relationships.

Conocimientos

English proficiency

Thai proficiency

Communication

Multi-tasking

Sales skills

Educación

Diploma or higher

Herramientas

Salesforce

SAP

CRM

Descripción del empleo

TDCX Singapore is seeking a customer service professional to deliver high-quality experiences across phone, email, live chat, and social media for partner brands. You will analyze satisfaction trends, propose improvements, and apply strong selling skills to understand client needs and close opportunities.

The role requires clarity in English and Thai, excellent communication, and the ability to work in shifts or weekends if needed, with flexible working arrangements in a global BPO environment.