Client Experience Specialist (Luxury Brands)

TDCX; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Global company with industry awards

Job summary

TDCX, a Singapore-headquartered global BPO leader, is looking for a customer service professional to deliver outstanding service to partner brands. You will handle inquiries across channels, analyze issues, and implement solutions while upholding data security and quality standards.

Join a team with strong learning and development plans, flexible working arrangements, and opportunities to work with renowned brands in a dynamic, multi-market environment.

Qualifications

• Diploma or higher required; bachelor’s degree preferred depending on role.
• 2+ years in retail or customer service in luxury/high-end or e-commerce/ contact centre environment.
• Strong communication skills in English; additional language skills are a plus.

Responsibilities

• Provide excellent customer experience across all channels.
• Identify and analyze customer issues and propose strategic solutions.
• Process data accurately using company systems while adhering to security policies.
• Identify trends in customer satisfaction and implement improvement plans.
• Collaborate with customer service team to deliver after-sales support.

Skills

Customer service

Communication

Multitasking

Empathy

Phone etiquette

Education

Diploma or higher

Tools

Salesforce

SAP

CRM

Job description

TDCX, a Singapore-headquartered global BPO leader, is looking for a customer service professional to deliver outstanding service to partner brands. You will handle inquiries across channels, analyze issues, and implement solutions while upholding data security and quality standards.

Join a team with strong learning and development plans, flexible working arrangements, and opportunities to work with renowned brands in a dynamic, multi-market environment.