[LTA-VS] PRINCIPAL / SENIOR / EXECUTIVE, TRANSFER & OWNERSHIP UPDATES

Land Transport Authority (LTA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Land Transport Authority (LTA) in Singapore seeks a Principal/Senior/Executive in Transfer & Ownership Updates to manage vehicle ownership and transfer matters, ensuring transactions are carried out accurately. You will interact with the public by phone and writing, assess and process transactions, verify data across systems, and apply policies to diverse customer scenarios.

The role offers opportunities to contribute to process improvements, including business process reviews and user testing

Qualifications

• Knowledge in any discipline.
• Proficient in Microsoft Office applications, especially Word and Excel.
• Customer-focused, with good interpersonal and communication skills.
• Able to work independently and as part of a team.
• Organised and meticulous, with good attention to detail.
• Good analytical skills and comfortable working with numbers.

Responsibilities

• Handle vehicle ownership and transfer matters to ensure accurate, smooth transactions.
• Engage with the public via phone and written correspondence.
• Assess and process transactions, verify information across systems.
• Apply policies and procedures to address various customer circumstances.
• Contribute to process and service improvements, including system user testing.

Skills

Knowledge in any discipline

Customer-focused

Interpersonal skills

Communication skills

Tools

Microsoft Office (Word, Excel)

Job description

[What the role is]

[LTA-VS] PRINCIPAL / SENIOR / EXECUTIVE, TRANSFER & OWNERSHIP UPDATES

[What you will be working on]

You will be part of a team responsible for administering vehicle ownership and transfer matters, helping to ensure that vehicle transactions are carried out accurately and smoothly.

In this role, you will handle a variety of cases and engage directly with members of the public through phone calls and written correspondence. You will assess and process transactions, verify information across different systems, and apply relevant policies and procedures to address different customer circumstances.

Beyond day-to-day operations, you will also have opportunities to contribute to process and service improvements, including business process reviews and user testing of systems to enhance the delivery of LTA's services.

[What we are looking for]

• Knowledge in any discipline
  Proficient in Microsoft Office applications, especially Word and Excel
• Customer-focused, with good interpersonal and communication skills
• Able to work independently and as part of a team
• Organised and meticulous, with good attention to detail
• Good analytical skills and comfortable working with numbers
• Candidates with relevant working experience may be considered for senior roles

As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.