Senior Transfer & Ownership Updates Lead

Land Transport Authority (LTA)

Singapore

On-site

SGD 60,000 - 90,000

Full time

6 days ago

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Job summary

Land Transport Authority (LTA) in Singapore seeks a Principal/Senior/Executive in Transfer & Ownership Updates to manage vehicle ownership and transfer matters, ensuring transactions are carried out accurately. You will interact with the public by phone and writing, assess and process transactions, verify data across systems, and apply policies to diverse customer scenarios.

The role offers opportunities to contribute to process improvements, including business process reviews and user testing

Qualifications

Knowledge in any discipline.
Proficient in Microsoft Office applications, especially Word and Excel.
Customer-focused, with good interpersonal and communication skills.
Able to work independently and as part of a team.
Organised and meticulous, with good attention to detail.
Good analytical skills and comfortable working with numbers.

Responsibilities

Handle vehicle ownership and transfer matters to ensure accurate, smooth transactions.
Engage with the public via phone and written correspondence.
Assess and process transactions, verify information across systems.
Apply policies and procedures to address various customer circumstances.
Contribute to process and service improvements, including system user testing.