[LTA-VS] PRINCIPAL / SENIOR / EXECUTIVE, ROAD TAX & LAY-UP

Land Transport Authority (LTA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Land Transport Authority in Singapore seeks a Principal / Senior / Executive for Road Tax & Lay-Up. You will administer road tax matters, engage with the public, verify information across systems, and support enforcement and reporting tasks. Opportunities exist to contribute to process improvements and system testing.

The role emphasizes accuracy, customer focus, teamwork, and strong numerical/analytical skills, with potential consideration for senior levels based on experience.

Qualifications

• Proficient in Microsoft Office applications, especially Word and Excel.
• Customer-focused with good interpersonal and communication skills.
• Able to work independently and as part of a team.
• Organised and meticulous with good attention to detail.
• Good analytical skills and comfortable working with numbers.
• Candidates with relevant working experience may be considered for senior roles.

Responsibilities

• Administer road tax matters and ensure timely and accurate collection of vehicle taxes and fees.
• Engage with the public via phone calls and written correspondence; assess and process transactions.
• Verify information across systems and apply policies to address different customer circumstances.
• Support road tax enforcement, including preparation and issuance of Court notices and monitoring/ reporting of statistics.
• Contribute to process and service improvements, including business process reviews and user testing of systems.

Skills

MS Word

MS Excel

Customer service

Teamwork

Attention to detail

Analytical

Tools

Microsoft Office

Job description

What the role is

PRINCIPAL / SENIOR / EXECUTIVE, ROAD TAX & LAY-UP

What you will be working on

You will be part of a team responsible for administering road tax matters, helping to ensure the timely and accurate collection of vehicle taxes and fees.

In this role, you will handle a variety of cases and engage directly with members of the public through phone calls and written correspondence. You will assess and process transactions, verify information across different systems, and apply relevant policies and procedures to address different customer circumstances.

You will also support road tax enforcement work, including the accurate preparation and issuance of Court notices, as well as the monitoring and reporting of operational statistics.

Beyond day-to-day operations, you will have opportunities to contribute to process and service improvements, including business process reviews and user testing of systems to enhance the delivery of LTA's services.

What we are looking for

• Knowledge in any disciplineProficient in Microsoft Office applications, especially Word and Excel
• Customer-focused, with good interpersonal and communication skills
• Able to work independently and as part of a team
• Organised and meticulous, with good attention to detail
• Good analytical skills and comfortable working with numbers
• Candidates with relevant working experience may be considered for senior roles

As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.