[LTA-VS] PRINCIPAL / SENIOR / EXECUTIVE, TRANSFER & OWNERSHIP UPDATES

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division seeks a Principal/Senior/Executive level professional to manage vehicle ownership and transfer updates. You will engage directly with the public by phone and written correspondence, assess transactions, verify data across systems, and apply policies to resolve varied cases.

There are opportunities to contribute to process improvements, including business process reviews and user testing of systems to enhance service delivery.

Qualifications

• Degree in any discipline (shortlisting may consider senior candidates).
• Proficient in Word and Excel; comfortable with data entry and basic analytics.
• Customer-focused with strong interpersonal communication.
• Able to work independently and as part of a team.
• Organised, meticulous, and detail oriented.
• Analytical with comfort handling numbers.

Responsibilities

• Administer vehicle ownership and transfer updates, ensuring accuracy.
• Interact with the public via phone and written correspondence.
• Assess and process transactions across systems, verifying information.
• Apply policies to address varied customer circumstances.
• Contribute to process improvements and participate in system user testing.

Skills

Microsoft Word

Microsoft Excel

Customer service

Communication skills

Team player

Attention to detail

Analytical skills

Job description

What the role is

[LTA-VS] PRINCIPAL / SENIOR / EXECUTIVE, TRANSFER & OWNERSHIP UPDATES

What you will be working on

You will be part of a team responsible for administering vehicle ownership and transfer matters, helping to ensure that vehicle transactions are carried out accurately and smoothly.

In this role, you will handle a variety of cases and engage directly with members of the public through phone calls and written correspondence. You will assess and process transactions, verify information across different systems, and apply relevant policies and procedures to address different customer circumstances.

Beyond day-to-day operations, you will also have opportunities to contribute to process and service improvements, including business process reviews and user testing of systems to enhance the delivery of LTA’s services.

What we are looking for

• Knowledge in any discipline
  Proficient in Microsoft Office applications, especially Word and Excel
• Customer-focused, with good interpersonal and communication skills
• Able to work independently and as part of a team
• Organised and meticulous, with good attention to detail
• Good analytical skills and comfortable working with numbers
• Candidates with relevant working experience may be considered for senior roles

As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.