[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 38,000 - 70,000; Full time

Job summary

Land Transport Authority (LTA) Singapore is seeking a Principal / Senior Executive / Executive (Customer Service Relations) to join our Customer Service team. You will provide comprehensive operational and frontline service support across multiple touchpoints.

You will handle customer feedback, manage service requests, prepare performance reports, collaborate with stakeholders, and ensure timely resolution.

Qualifications

• Knowledge in any discipline.
• Prior work experience in customer service.
• Proficient in Microsoft Office applications.
• Excellent organisational, communication, and interpersonal skills.
• Meticulous and attentive to detail with strong analytical abilities.
• Ability to work independently and as part of a team.
• Proven ability to thrive in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence).
• Manage service requests and online applications efficiently while ensuring high service standards.
• Prepare regular performance reports and conduct audits when required.
• Maintain smooth workflow and service excellence at various service touchpoints.
• Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery.
• Monitor and follow up on customer interactions to ensure timely resolution.
• Perform other duties and responsibilities as assigned based on evolving business needs.

Skills

Customer service

Communication skills

Organisational skills

Interpersonal skills

Attention to detail

Team player

Time management

Tools

Microsoft Office

Job description

What the role is

PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

What you will be working on

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

Key Responsibilities

• Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)
• Manage service requests and online applications efficiently while ensuring high service standards
• Prepare regular performance reports and conduct audits when required
• Maintain smooth workflow and service excellence at various service touchpoints
• Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery
• Monitor and follow up on customer interactions to ensure timely resolution
• Perform other duties and responsibilities as assigned based on evolving business needs

What we are looking for

• Knowledge in any discipline
• Prior work experience in customer service will be an added advantage
• Proficient in Microsoft Office applications
• Excellent organisational, communication, and interpersonal skills
• Meticulous and attention to detail with strong analytical abilities
• Ability to work effectively both independently and as part of a team
• Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.