Duty Manager - Airport Lounge

AAPC SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Travel perks

Uniforms provided

Training and career development

Supportive and multicultural work env.

Zusammenfassung

Accor, in partnership with a leading airline, operates the lounge at Changi Airport. The Duty Manager oversees day-to-day operations during shifts, ensuring seamless guest services and coordination with department managers.

You will lead F&B and lounge activities, monitor occupancy, uphold safety and hygiene standards, and mentor staff. The role requires hospitality experience, leadership, and the ability to manage high-pressure situations in a multicultural environment.

Qualifikationen

• Experience in hospitality or airline lounge operations, preferably in a F&B supervisory or managerial role.
• Strong leadership and people-management skills are required.
• Excellent communication and guest-service orientation.
• Familiarity with airport protocols, safety standards and service systems.
• Ability to remain calm and professional under pressure.

Aufgaben

• Supervise F&B and lounge operations during the shift, ensuring a seamless guest experience.
• Act as the point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coaching and on-the-spot training.
• Handle incidents, emergencies and irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Kenntnisse

Leadership

Communication

Problem-solving

Customer service

Airport protocols

Jobbeschreibung

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. The Duty Manager is responsible for overseeing the day-to-day operations of the lounge during assigned shifts. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise F&B and lounge operations during the shift, ensuring a seamless guest experience.
• Act as the point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coaching and on-the-spot training.
• Handle incidents, emergencies and irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

• Experience in hospitality or airline lounge operations, preferably in a F&B supervisory or managerial role.
• Strong leadership, communication and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Familiarity with airport protocols, safety standards and guest service systems.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, weekends, and public holidays.

Additional information

• Competitive salary.
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.