Logistics Services Specialist

Apple; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading technology company in Singapore is seeking a Logistics Services Specialist to oversee their customer fulfillment experience. You will manage undelivered shipments, work closely with various teams, and utilize data to improve logistics operations. The ideal candidate has over 3 years of experience in logistics or customer service, excellent communication skills, and proficiency in Excel and analytics tools. This position offers growth opportunities within a supportive team environment.

Qualifications

• 3+ years in logistics operations or customer service.
• Clear communication skills across writing, speaking, and presenting.
• Ability to interpret data and use it to guide decisions.

Responsibilities

• Oversee customer fulfillment experience by tracking key metrics.
• Resolve shipping exceptions and work with various partners.
• Build dashboards and reports for operational insights.

Skills

Logistics operations

Customer service

Communication skills

Data interpretation

Excel skills

Analysis using BI tools

Education

Relevant degree

Tools

Excel

Tableau

SAP

GBI

Job description

Summary

The Pacific Logistics team keeps Apple’s Operations running smoothly. We work with leading logistics partners and internal teams across Asia Pacific to move, store, and deliver Apple products with care and speed. Whether we’re supporting online customers, retail stores, or our channel partners, we make sure every delivery feels seamless.

As a Logistics Services Specialist, you’ll help us keep customers happy by managing undelivered shipments and working closely with teams across Apple and our logistics network. You’ll use data to uncover insights, solve real problems, and help us improve how we deliver every day!

It’s a role where you’ll learn quickly, make an impact, and grow with a team that supports you.

Description

• Oversee the customer fulfillment experience by tracking key metrics and resolving shipping exceptions.
• Work with partners across Inbound, Outbound, our Distribution Center, the Contact Center, Reseller Ops, Retail Fulfillment, and 3PLs.
• Review partner performance and customer behavior to spot issues and take action.
• Build dashboards and reports with support from our Business Process Re‑engineering team.
• Support peak periods and adjust to shifting operational needs.

Minimum Qualifications

• 3+ years in logistics operations or customer service.
• A relevant degree.
• Clear communication skills across writing, speaking, and presenting.
• Strong Excel skills and experience using analytics or BI tools (Tableau, GBI).
• Ability to interpret data and use it to guide decisions.

Preferred Qualifications

• Experience with SAP or Apple internal databases.
• Success working with cross-functional teams and logistics partners.
• Ability to stay focused and organized in fast-moving situations.
• A curious, problem‑solving mindset.
• Flexibility to work different hours based on operational needs.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.