Logistics Operations & Data Insights Lead

Crane Worldwide Logistics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics is seeking an Operations Coordinator in Singapore to drive process improvements, analyze performance data, and resolve client-facing issues. The role requires strong Excel/data analysis skills and a track record in logistics or freight forwarding.

Responsibilities include cross-functional collaboration, market trend monitoring, and delivering clear reports and presentations to stakeholders.

Qualifications

• Education: Diploma in Logistics, Supply Chain Management, Business, or a related field.
• Experience: 3–5 years of combined operational experience in freight forwarding, logistics, white glove services, or the transportation industry.
• Advanced skills in Microsoft Excel and data analysis.
• Superior written, verbal, and presentation abilities for internal and customer communication.
• Proven capability in managing multiple tasks, prioritising deadlines, and delivering high-quality outcomes in a fast-paced environment.

Responsibilities

• Operational Coordination & Process Optimization: Collaborate with cross-functional account teams to identify, implement, and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments.
• Performance and Data Analysis: Regularly review business performance and KPIs, using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports.
• Client Interaction & Issue Resolution: Serve as a primary support resource for client-facing operations and resolve escalated operational issues with tailored solutions.
• Market and Trend Monitoring: Track market trends and understand how evolving market conditions impact operational performance, adapting processes and strategies accordingly.
• Reporting & Presentation: Develop, monitor, and distribute detailed reports and presentations that clearly communicate operational performance and improvement plans to internal teams and customers.
• Team Collaboration and Best Practices Implementation: Share best practices in data integrity, timely quotations, and process enhancements across regional teams to streamline operations.

Skills

Reliability

Attention to Detail

Self-Initiative

Team Orientation

Industry Knowledge

Education

Diploma in Logistics

Diploma in Supply Chain Management

Diploma in Business

Tools

Excel

Job description

Crane Worldwide Logistics is seeking an Operations Coordinator in Singapore to drive process improvements, analyze performance data, and resolve client-facing issues. The role requires strong Excel/data analysis skills and a track record in logistics or freight forwarding.

Responsibilities include cross-functional collaboration, market trend monitoring, and delivering clear reports and presentations to stakeholders.