Logistics / Customer Service Officer

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

People Profilers Pte. Ltd. in Singapore is seeking a dedicated Logistics Customer Service Executive to ensure orders are processed accurately and on time, while maintaining clear communication with customers.

You will handle cycle counts, inventory reconciliation, and prepare KPI reports, contributing to audit-ready records and timely billings. This permanent role offers a competitive remuneration package, AWS + variable bonus, and a sign-on bonus in a dynamic MNC logistics environment.

Qualifications

• Diploma in Logistics or Business Admin preferred.
• Customer service orientation and teamwork are essential.
• Product and system knowledge plus MS Office skills.

Responsibilities

• Process customer orders accurately and timely.
• Submit reports according to customer schedules.
• Investigate root causes of incidents and propose improvements.
• Coordinate with customers to resolve order or shipment issues.
• Inventory management in the customer’s WMS and cycle counts.
• Ensure timely and accurate billings with supporting documents.
• Adhere to SOPs and maintain traceable records.

Skills

Customer service

Team player

Product knowledge

MS Office

Education

Diploma in Logistics or Business Admin

Job description

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus + Sign-on Bonus)

Responsibilities:

• Ensure customer’s orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer’s schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues

Cycle Count

• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies

Others

• Inventory Management for Customer’s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer’s document / records
• Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements:

• Preferably Diploma in Logistics or Business Admin
• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

Job ID: JOB-00395

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.