Customer Service Officer/ Executive (3PL)

INTUIT RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

INTUIT RECRUITMENT PTE. LTD. is seeking a Customer Service Officer/Executive to join a Singapore-based logistics team located in the West, with transport provided.

The role offers permanent employment, standard hours, and the chance to work with multiple stakeholders across shipping, billing and operations. You will handle inquiries, coordinate with customers and vendors, and maintain accurate shipping records while contributing to timely invoicing and reporting.

Qualifications

• Diploma in Logistics, SCM, or related field.
• 1+ year experience in shipping docs, billing or customer service in a 3PL environment.
• TradeNet experience preferred.
• Able to work alternate Saturdays (half day).

Responsibilities

• Handle customer inquiries, requests and feedback to maintain high satisfaction.
• Coordinate with customers on container, cargo, inventories and related admin matters.
• Collaborate with internal teams, vendors and third parties to process orders and requests.
• Maintain shipping documents and tracking records in systems.
• Prepare, maintain and submit operational reports as required.
• Handle billing, including monthly invoicing and billing queries.
• Perform other admin and customer service duties as assigned.

Skills

Customer service

Communication

Billing support

Team coordination

Education

Diploma in Logistics/SCM/Business Admin

Tools

TradeNet

Job description

Our esteemed client in the Logistics industry is seeking a Customer Service Officer/ Executive to join their dynamic team:

Employment Type: Permanent

Position: Customer Service Officer / Executive

Location: West (Transport provided)

Working Hours: 5.25 days (Mon to Fri, 8.30am to 5.45pm & Alternate Sat, 8.30am to 12.30pm)

Salary Package: Basic + Bonus

Job Responsibilities

• Handle customers' enquiries, requests and feedback professionally to ensure a high level of customer satisfaction.
• Liaise with customers on container, cargo, materials, inventory movements and related administrative matters.
• Coordinate with internal departments, vendors and third parties to process customers' orders and requests.
• Maintain accurate shipping documentation and tracking records of customer inventory and movements using systems.
• Prepare, maintain and submit operational reports periodically or as required.
• Handle billing matters, including monthly invoicing and addressing customers' billing queries.
• Perform other administrative and customer service duties as assigned.

Job Requirements

• At least a Diploma in Logistics, Supply Chain Management, Business Administration or a related discipline.
• Minimum 1 year of relevant experience in shipping documentation, billing or customer service within a third-party logistics (3PL) environment.
• Experience with TradeNet is preferred; hands-on experience will be an advantage.
• Able to work on alternate Saturdays (half day).