Customer Service Officer (Warehouse Department) #10486

ANRADUS PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

ANRADUS PTE. LTD.

in Singapore is seeking a Customer Service Officer in the Warehouse Department to manage frontline customer interactions and support shipping operations. You will handle documentation, liaise on container, cargo and inventory matters, and coordinate with internal teams and external vendors to process orders and respond quickly to inquiries, ensuring accurate records and high customer satisfaction.

Qualifications

• Diploma in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 1 year of experience handling shipping documentation or billing in a third-party logistics company.
• Experience using TradeNet is preferred.

Responsibilities

• Engage with customers to address feedback and resolve concerns, ensuring a high level of customer satisfaction.
• Liaise with customers on container, cargo, material and inventory matters, and provide administrative and customer service support.
• Coordinate with internal departments, vendors and third parties to process customer orders and requests.
• Maintain accurate shipping and tracking records of customers' inventory and stock movements using customers' systems and the Warehouse Management System (WMS).
• Prepare, maintain and submit periodic and ad hoc reports as required.
• Respond promptly to customer requests to support customer satisfaction and retention.
• Perform other duties as assigned.

Skills

Customer service

Education

Diploma in Logistics or related field

Tools

TradeNet

Job description

Job Description

Industry/ Organization Type: Logistics/ Freight Forwarding

Position Title: Customer Service Officer (Warehouse Department)

Working Location: Buroh Crescent (Transport provided from Jurong East MRT)

Working Hours: 5.25 days (Mon-Fri 8.30am-5.45pm; Alternate Sat 8.30am-12.30pm)

Salary Package: Basic + Allowance + Bonus

Duration: Permanent

Key Responsibilities

• Engage with customers to address feedback and resolve concerns, ensuring a high level of customer satisfaction.
• Liaise with customers on container, cargo, material and inventory matters, and provide administrative and customer service support.
• Coordinate with internal departments, vendors and third parties to process customer orders and requests.
• Maintain accurate shipping and tracking records of customers' inventory and stock movements using customers' systems and the Warehouse Management System (WMS).
• Prepare, maintain and submit periodic and ad hoc reports as required.
• Respond promptly to customer requests to support customer satisfaction and retention.
• Perform other duties as assigned.

Qualifications

• Diploma in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 1 year of experience handling shipping documentation or billing in a third-party logistics company.
• Experience using TradeNet is preferred.