Customer Service Executive (Warehouse Department) #10487

ANRADUS PTE. LTD.; Singapore; Vor Ort; SGD 42.000 - 66.000; Vollzeit

Zusammenfassung

ANRADUS PTE. LTD. in Singapore seeks a Customer Service Executive (Warehouse) to lead a team and ensure accurate order processing. You will engage with customers, coordinate with internal teams and vendors, and oversee billing and records for stock movements.

The role requires 2+ years in shipping docs or billing in a 3PL, and TradeNet experience. On-site at Buroh Crescent with transport optional from Jurong East MRT.

Qualifikationen

• Degree or Diploma in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 2 years of experience handling shipping documentation or billing in a third-party logistics company.
• Experience using TradeNet.

Aufgaben

• Lead a team of Customer Service Supervisors, Officers and Assistants to ensure accurate and timely processing of customer orders.
• Engage with customers to address feedback and resolve concerns, ensuring a high level of customer satisfaction.
• Monitor and forecast fluctuations in container, cargo, material and inventory volumes and movements.
• Liaise with customers on container, cargo, material and inventory matters, and oversee related administrative and customer service activities.
• Coordinate with internal departments, vendors and third parties to fulfil customer orders and requests.
• Maintain accurate shipping and tracking records of customers' inventory and stock movements.
• Develop, maintain and submit periodic and ad hoc reports as required.
• Respond promptly to customer requests to support customer satisfaction and retention.
• Prepare and process monthly customer billing.
• Address billing enquiries and discuss preferred billing arrangements with customers.
• Perform other duties as assigned

Kenntnisse

Customer service

Team leadership

Billing/support

Documentation handling

Ausbildung

Degree or Diploma in Logistics, Supply Chain Management, Business Administration or a related field

Tools

TradeNet

Jobbeschreibung

Job Description

Industry/ Organization Type: Logistics/ Freight Forwarding

Position Title: Customer Service Executive (Warehouse Department)

Working Location: Buroh Crescent (Transport provided from Jurong East MRT)

Working Hours: 5.25 days (Mon-Fri 8.30am-5.45pm; Alternate Sat 8.30am-12.30pm)

Salary Package: Basic + Allowance + Bonus

Duration: Permanent

Key Responsibilities

• Lead a team of Customer Service Supervisors, Officers and Assistants to ensure accurate and timely processing of customer orders.
• Engage with customers to address feedback and resolve concerns, ensuring a high level of customer satisfaction.
• Monitor and forecast fluctuations in container, cargo, material and inventory volumes and movements.
• Liaise with customers on container, cargo, material and inventory matters, and oversee related administrative and customer service activities.
• Coordinate with internal departments, vendors and third parties to fulfil customer orders and requests.
• Maintain accurate shipping and tracking records of customers' inventory and stock movements.
• Develop, maintain and submit periodic and ad hoc reports as required.
• Respond promptly to customer requests to support customer satisfaction and retention.
• Prepare and process monthly customer billing.
• Address billing enquiries and discuss preferred billing arrangements with customers.
• Perform other duties as assigned

• Degree or Diploma in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 2 years of experience handling shipping documentation or billing in a third-party logistics company.
• Experience using TradeNet.