Customer Service | Logistic

Ideals Recruitment Pte Ltd; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

Ideals Recruitment Pte Ltd in Singapore is recruiting for a Logistics Order Specialist based at Benoi. You will process and manage customer orders in the WMS/ERP system, coordinate with warehouse and transport teams, and ensure timely fulfilment within SLA.

The role requires an ITE in supply chain or related discipline, prior customer service or logistics exposure, and the ability to work in a fast-paced environment.

Qualifications

• ITE in supply chain or related discipline.
• Experience in a customer service or logistics role preferred.
• Able to work in a fast-paced environment and under pressure.

Responsibilities

• Process and manage customer orders in the WMS/ERP system.
• Ensure orders are processed accurately and within customer SLA timelines.
• Coordinate with warehouse and transport teams to ensure timely order fulfilment.
• Monitor order status and resolve delivery or operational issues.
• Prepare and maintain shipping documents (DOs, invoices, packing lists, PODs).
• Support inventory enquiries, stock reconciliation, and discrepancy investigations.
• Prepare daily and monthly operational reports.
• Ensure compliance with SOPs, quality standards, and customer requirements.
• Support customer audits and maintain accurate operational records.

Skills

Order processing

Customer service

Logistics coordination

Education

ITE in supply chain or related discipline

Tools

WMS/ERP

Job description

Salary package:

• Basic up to $2800

• Shift Allowance $13 per day

• AWS + Bonus

Working Hours:

• Option 1: 12-Hour Night Shift | 8pm-8am

• Option 2: Mon to Fri | 8.15am-5.45pm

Work Location: Benoi - Company Transport Provided

Responsibilities:

• Process and manage customer orders in the WMS/ERP system.

• Ensure orders are processed accurately and within customer SLA timelines.

• Coordinate with warehouse and transport teams to ensure timely order fulfilment.

• Monitor order status and resolve delivery or operational issues.

• Prepare and maintain shipping documents (DOs, invoices, packing lists, PODs).

• Support inventory enquiries, stock reconciliation, and discrepancy investigations.

• Prepare daily and monthly operational reports.

• Ensure compliance with SOPs, quality standards, and customer requirements.

• Support customer audits and maintain accurate operational records.

Requirement:

• Minimum ITE in supply chain/business administration or related discipline

• Experience in a customer service role or logistics industry preferred

• Able to work in a fast-paced environment and perform under pressure

Only shortlisted candidates will be contacted.