Logistics Customer Service

JOB EXPRESS SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics service company in Singapore is looking for a Logistics Customer Service professional. The role involves updating customers on shipment status, coordinating with vendors, and preparing shipping documentation. Candidates should have a Diploma or Degree and be proficient in Microsoft Office. Strong customer management skills and the ability to work in a fast-paced environment are essential.

Qualifications

• Strong in customer management.
• Ability to work in a fast-paced environment.
• Good working attitude with a positive mindset.

Responsibilities

• Update customers on shipment status and address enquiries.
• Liaise with customers for shipping documentation.
• Enter shipment data in freight management software.
• Coordinate with vendors/shipping lines for smooth deliveries.
• Provide support to the Freight Logistics Department.
• Prepare shipping documents.

Skills

Customer management

Microsoft Office (Word, Excel, PowerPoint)

Education

Min Diploma or Degree Level or equivalent

Job description

Job Title: Logistics Customer Service (ID4175)

Location: Aljunied MRT

Working Hours: Mon to Fri 8.30am-5.30pm

Salary: $3000-$3500

Job Responsibilities

* Responsible to update customers on shipment status and addressing customers’ enquiries on shipment movement and arrangement.

* Liaise with customers to obtain necessary information for shipping documentation generation.

* Enter shipment data in freight management software system.

* To coordinate closely with other vendors/shipping lines/overseas forwarding agents to ensure smooth arrival and delivery of customers’ shipments.

* To provide necessary support to the Freight Logistics Department to assist in addressing customers’ enquiries and preparing quotations (where necessary).

* To prepare shipping documents.

Job Requirements

* Min Diploma or Degree Level or equivalent

* Strong in Microsoft Office Word, Excel, PowerPoint.

* Strong in customer management.

* Ability to work in a fast-paced environment and cope with pressure.

* Accountable for complete operational needs, good working attitude, positive mindset and able to adapt to dynamic market changes.