Logistics Customer Experience Specialist

PBA SYSTEMS PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

PBA SYSTEMS PTE LTD is seeking a Customer Service Executive to manage customer inquiries, coordinate logistics operations, and ensure timely delivery of goods. You will act as the main contact between customers, transporters, warehouse teams, shipping agents, and internal departments to ensure smooth order fulfilment and high customer satisfaction.

The ideal candidate has strong communication and coordination skills and experience in logistics, transportation, freight forwarding, or supply chain

Qualifications

• Diploma or Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum 2-3 years of experience in customer service within logistics, freight forwarding, transportation, or supply chain.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Experience with ERP/WMS or logistics management systems is an advantage.

Responsibilities

• Handle customer enquiries, requests, and complaints through phone calls, emails, and other channels.
• Provide timely updates to customers on shipment status, delivery schedules, and order progress.
• Maintain good customer relationships and ensure high customer satisfaction.
• Coordinate daily logistics activities, including shipment arrangements and delivery schedules.
• Liaise with transporters, drivers, warehouse personnel, shipping agents, and suppliers to ensure timely deliveries.
• Process customer orders, delivery requests, and shipment bookings accurately.
• Prepare and verify delivery orders, invoices, packing lists, and shipping documents.
• Coordinate with sales, warehouse, operations, procurement and finance departments.
• Prepare shipment status reports and monitor outstanding orders.

Skills

Communication

Coordination

Problem-solving

Attention to detail

Time management

Multitasking

Education

Diploma or Degree in Business Administration, Logistics, Supply Chain Management, or related field

Tools

Microsoft Excel

Microsoft Outlook

ERP/WMS systems

Job description

PBA SYSTEMS PTE LTD is seeking a Customer Service Executive to manage customer inquiries, coordinate logistics operations, and ensure timely delivery of goods. You will act as the main contact between customers, transporters, warehouse teams, shipping agents, and internal departments to ensure smooth order fulfilment and high customer satisfaction.

The ideal candidate has strong communication and coordination skills and experience in logistics, transportation, freight forwarding, or supply chain