Senior Operations & Customer Experience Lead

PEOPLE PROFILERS PTE. LTD.; Singapore; Sur place; SGD 67 000 - 100 000; Plein temps

Résumé du poste

PEOPLE PROFILERS PTE. LTD. in Singapore is seeking a logistics-focused Customer Operations specialist to support regional parts centre activities within the supply chain.

You will maintain customer records, coordinate with internal teams, prepare reports, and help drive process improvements, with a strong emphasis on data analysis and stakeholder communication.

The role requires a degree and at least three years in logistics/customer service, with Excel, PowerPoint and Power BI proficiency.

Qualifications

• Degree in Business, Logistics, Supply Chain Management or related discipline.
• At least 3 years of experience in logistics, supply chain, customer service or customer relationship management.
• Strong communication, presentation and stakeholder management skills.
• Proactive, analytical and good in problem-solving; proficient in Excel, PowerPoint and Power BI.

Responsabilités

• Support customer operations and relationship management for an automotive MNC’s regional parts centre, within the logistics / supply chain function.
• Maintain customer records, agreements, contact database and related account information.
• Handle customer enquiries, requests and escalations by coordinating with internal teams.
• Support pricing, returns, buyback requests and other customer-related processes.
• Prepare KPI, revenue, market and performance reports for management review.
• Analyse data and highlight trends, service gaps and improvement opportunities.
• Support customer engagement activities such as business reviews, workshops and visits.
• Review work instructions, process documents and assist in process improvement initiatives.

Connaissances

Communication skills

Stakeholder management

Analytical thinking

Problem solving

Excel

PowerPoint

Power BI

Formation

Bachelor's degree

Outils

Excel

PowerPoint

Power BI

Description du poste

PEOPLE PROFILERS PTE. LTD. in Singapore is seeking a logistics-focused Customer Operations specialist to support regional parts centre activities within the supply chain.

You will maintain customer records, coordinate with internal teams, prepare reports, and help drive process improvements, with a strong emphasis on data analysis and stakeholder communication.

The role requires a degree and at least three years in logistics/customer service, with Excel, PowerPoint and Power BI proficiency.