Customer Service Executive

ASIAN WORLDWIDE SERVICES PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

ASIAN WORLDWIDE SERVICES PTE. LTD. is seeking a motivated Customer Service Executive in Singapore to deliver outstanding service and manage daily operational tasks in freight forwarding.

The ideal candidate has at least 1 year of customer service experience and strong communication skills to handle calls, emails and enquiries while coordinating with overseas agents and carriers. This role emphasizes proactive problem-solving and efficient shipment processing.

Qualifications

• 1 year of customer service experience required.
• Experience in freight forwarding/logistics/shipping preferred.
• Strong communication and coordination skills.

Responsibilities

• Maintain good customer relationships by delivering excellent customer service and ensuring customer satisfaction.
• Handle incoming calls, emails and customer enquiries, ensuring timely responses and efficient booking arrangements.
• Coordinate and liaise with overseas agents, warehouse personnel, carriers and local transporters to resolve daily operational matters.
• Follow up on shipment arrangements, transportation, customs declarations and delivery of goods.
• Source and negotiate competitive freight rates with overseas agents and carriers.
• Monitor shipment progress and provide timely updates to customers on shipment status.
• Handle customer feedback and complaints professionally, ensuring prompt follow-up and effective resolution.
• Provide administrative and operational support to ensure smooth daily operations.

Skills

Customer service

Job description

A dynamic and growing freight forwarding company headquartered in Singapore, with regional offices across the region. We are looking for a motivated, responsible and customer-oriented Customer Service Executive to join our team. The ideal candidate should have a minimum of 1 year of working experience in customer service, preferably in freight forwarding, logistics or the shipping industry

You should possess good communication and coordination skills, be proactive in handling customer enquiries, and be able to manage daily operational matters efficiently.

Job Responsibilities

• Maintain good customer relationships by delivering excellent customer service and ensuring customer satisfaction.
• Handle incoming calls, emails and customer enquiries, ensuring timely responses and efficient booking arrangements.
• Coordinate and liaise with overseas agents, warehouse personnel, carriers and local transporters to resolve daily operational matters.
• Follow up on shipment arrangements, transportation, customs declarations and delivery of goods.
• Source and negotiate competitive freight rates with overseas agents and carriers.
• Monitor shipment progress and provide timely updates to customers on shipment status.
• Handle customer feedback and complaints professionally, ensuring prompt follow-up and effective resolution.
• Provide administrative and operational support to ensure smooth daily operations.