Logistics & Customer Success Coordinator

PBA Group; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

PBA Group in Singapore is seeking a Customer Service Executive to manage customer inquiries, coordinate logistics, and ensure timely delivery of goods. You will serve as the main contact between customers, transporters, warehouses, and internal teams to ensure smooth order fulfilment and high customer satisfaction.

The ideal candidate has 2-3 years in logistics-related customer service, strong communication, coordination, and proficiency with ERP/WMS and MS Office.

Formación

• Diploma or degree in business administration, logistics, or related field.
• Minimum 2–3 years in customer service within logistics or supply chain.
• Familiarity with shipment coordination and logistics documentation.
• Experience handling customer enquiries, complaints, and order processing.
• Proficient in MS Office; Excel and Outlook.
• Experience with ERP/WMS is an advantage.
• Excellent written and verbal communication, strong coordination and problem-solving.
• Able to work independently, multitask, and under pressure.

Responsabilidades

• Handle customer enquiries, requests, and complaints via phone, email and other channels.
• Provide timely updates on shipment status and delivery schedules.
• Coordinate daily logistics activities including shipment arrangements and delivery schedules.
• Liaise with transporters, warehouse staff, shipping agents, and suppliers.
• Prepare delivery orders, invoices, packing lists, and shipping documents.
• Maintain accurate customer records and shipment information.
• Collaborate with sales, operations, and finance departments.

Conocimientos

Customer relationship management

Logistics and shipment coordination

Order processing and tracking

Problem-solving and complaint handling

Effective communication and Interper­­

Educación

Diploma or Degree in Business Administration, Logistics, Supply Chain Management

Herramientas

ERP/WMS systems

Microsoft Excel

Microsoft Outlook

Descripción del empleo

PBA Group in Singapore is seeking a Customer Service Executive to manage customer inquiries, coordinate logistics, and ensure timely delivery of goods. You will serve as the main contact between customers, transporters, warehouses, and internal teams to ensure smooth order fulfilment and high customer satisfaction.

The ideal candidate has 2-3 years in logistics-related customer service, strong communication, coordination, and proficiency with ERP/WMS and MS Office.