Logistics Customer Support Specialist

PSA Corporation; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

PSA Corporation in Singapore is seeking a logistics customer service professional to act as the primary contact for customers, providing real-time updates on shipments and resolving issues to ensure smooth operations.

You will coordinate with internal teams and external stakeholders, handle inquiries via phone, email and chat, and document interactions to meet KPI targets. A diploma and willingness to work a 5.5 days' week are required.

Formación

• Diploma in any discipline.
• Prior experience in logistics or freight forwarding preferred.
• Strong communication and problem-solving skills.
• Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs).
• Ability to work in a fast-paced, detail-oriented environment.
• Proficient in Microsoft Office applications.
• Willing to work on a 5.5 days' work schedule.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat on shipments and documentation.
• Track shipments and provide proactive status updates.
• Assist customers in creating service requests and booking shipments.
• Coordinate with operations, warehouse, and transport teams to resolve issues.
• Document all interactions and track open queries to KPI.
• Escalate complex issues to team managers.
• Follow up on pending issues for timely resolution.
• Support claims investigation by collecting information from customers.

Conocimientos

Communication

Problem-solving

Educación

Diploma in any discipline

Herramientas

Microsoft Office

Descripción del empleo

PSA Corporation in Singapore is seeking a logistics customer service professional to act as the primary contact for customers, providing real-time updates on shipments and resolving issues to ensure smooth operations.

You will coordinate with internal teams and external stakeholders, handle inquiries via phone, email and chat, and document interactions to meet KPI targets. A diploma and willingness to work a 5.5 days' week are required.