Learner Success & Operations Executive

AVENTIS GRADUATE SCHOOL PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Employee Wellness Benefits

Professional Development Opportunities

Central Singapore location near MRT

Job summary

Aventis Graduate School invites applications for the role of Customer Success and Operations Executive. You will manage the learner journey from inquiry to completion, oversee course delivery and related logistics, and ensure smooth administrative operations within a dynamic training environment.

Ideal candidates have a diploma in any discipline, strong English communication, and a customer-centric, proactive mindset for service recovery and logistics coordination.

Qualifications

• Diploma or equivalent from a recognised institution.
• Excellent written and verbal English communication.
• Interest or experience in customer service or administrative roles.

Responsibilities

• Enquiry & enrolment management: serve as main liaison for course participants and provide dedicated support.
• Course delivery & logistics: oversee scheduling, venue setups, digital learning access, materials, and registrations.
• Service recovery & quality assurance: analyze feedback and trainer evaluations to drive improvements.
• Administrative operations & receivables: monitor balances and maintain training records across databases.

Skills

Communication & Service Mindset

Problem-Solving Skills

Multi-tasking

Education

Diploma in any discipline

Job description

Aventis Graduate School invites applications for the role of Customer Success and Operations Executive. You will manage the learner journey from inquiry to completion, oversee course delivery and related logistics, and ensure smooth administrative operations within a dynamic training environment.

Ideal candidates have a diploma in any discipline, strong English communication, and a customer-centric, proactive mindset for service recovery and logistics coordination.