Student Services Executive - Learner Experience & Centre Operations

REPS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

REPS HOLDINGS PTE. LTD. is seeking a motivated customer service/operations assistant to support learners at our Singapore training centre. You will handle enquiries via phone, email and WhatsApp, and assist with enrolment and learning journeys.

Coordinate classroom setup, attendance, materials and equipment, and help trainers before, during and after sessions. The role requires a 5-day week with weekend roster and strong organisation skills.

Qualifications

• 1 year of experience in customer service, student services, education, training administration or related service environment.
• Experience in education, training or professional learning environment is a plus.
• Strong customer service, communication and interpersonal skills.

Responsibilities

• Serve as primary point of contact for learner enquiries via phone, email, and WhatsApp.
• Provide timely support to learners throughout enrolment and learning journey.
• Assist learners with programme information, schedules, attendance, course requirements and admin matters.
• Handle learner feedback and service issues, aiming for timely resolution.
• Maintain a welcoming and professional experience for learners and visitors at the training centre.

Skills

Customer service

Communication

Interpersonal skills

Organisation

Job description

Reporting to: Academy Director / Operations Employment Type: Full-time
Working Days: 5-day work week, including weekends (rostered according to operational requirements)
Location: Singapore

Key Responsibilities

• Serve as a primary point of contact for learner enquiries via telephone, email, WhatsApp.
• Provide timely and professional support to learners throughout their enrolment and learning journey.
• Assist learners with programme information, schedules, attendance, course requirements, administrative matters and general enquiries.
• Handle learner feedback, concerns and service issues professionally and work towards timely resolution.
• Maintain a positive, welcoming and professional experience for learners and visitors at the training centre.

Training & Classroom Operations

• Coordinate the day-to-day operational delivery of training programmes.
• Support trainers before, during and after training sessions to ensure smooth programme delivery.
• Assist with classroom setup, learner registration, attendance taking, materials and training equipment.
• Ensure classrooms, facilities and learning resources are properly prepared and maintained.

Centre Operations & Logistics

• Coordinate training materials, classroom resources, facilities and other operational requirements.
• Liaise with vendors and service providers where required.
• Conduct operational checks to ensure training venues are ready before programmes commence.
• Support the smooth running of daily training centre operations.
• Escalate operational issues promptly and coordinate with the relevant internal teams for resolution.

About You

• Service-oriented and people-focused, with a genuine interest in supporting adult learners.
• Professional, approachable and confident when interacting with learners, trainers and corporate clients.
• Highly organised and meticulous, with strong attention to detail.
• Adaptable and willing to support different aspects of training centre operations.
• Able to work independently while collaborating effectively with different teams.
• Calm and professional when handling challenging situations or learner concerns.

Requirements

• Minimum 1 year of experience in customer service, student services, education, training administration, hospitality or a related service environment.
• Experience in an education, training or professional learning environment will be an advantage.
• Strong customer service, communication and interpersonal skills.
• Comfortable working on weekends and rostered shifts.