Customer Success and Operations Executive

AVENTIS GRADUATE SCHOOL PTE. LTD.

Singapore

Hybrid

SGD 36,000 - 51,000

Full time

8 days ago

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Benefits offered by this job

Employee Wellness Benefits

Professional Development Opportunities

Central Singapore location near MRT

Job summary

Aventis Graduate School invites applications for the role of Customer Success and Operations Executive. You will manage the learner journey from inquiry to completion, oversee course delivery and related logistics, and ensure smooth administrative operations within a dynamic training environment.

Ideal candidates have a diploma in any discipline, strong English communication, and a customer-centric, proactive mindset for service recovery and logistics coordination.

Qualifications

Diploma or equivalent from a recognised institution.
Excellent written and verbal English communication.
Interest or experience in customer service or administrative roles.

Responsibilities

Enquiry & enrolment management: serve as main liaison for course participants and provide dedicated support.
Course delivery & logistics: oversee scheduling, venue setups, digital learning access, materials, and registrations.
Service recovery & quality assurance: analyze feedback and trainer evaluations to drive improvements.
Administrative operations & receivables: monitor balances and maintain training records across databases.

Skills

Communication & Service Mindset

Problem-Solving Skills

Multi-tasking

Education

Diploma in any discipline

Job description

Customer Success and Operations Executive

About Aventis Graduate School

As a certified Great Place to Work® organization and award-winning training provider in Singapore, Aventis Graduate School is dedicated to making a positive impact on our staff, learners, and corporate clients. We deliver top-tier master's degrees, executive diplomas, and corporate workshops in partnership with leading global universities across the UK and USA.

We empower our team members to build purpose-driven careers in a dynamic, continuous learning environment. We are seeking an energetic, customer-centric Customer Success and Operations Executive who is passionate about adult education and eager to grow with us.

Why Join Us?

Continuous Learning & Sponsorship: Access professional upgrading opportunities, skill development, and higher education sponsorship paths.
Fast-Track Career Growth: Gain hands-on exposure to corporate training management, trainer relations, and executive event operations.
Fresh Graduate Friendly: Comprehensive onboarding, structured training, and mentorship provided to set you up for success.

The Role & Impact

As a Customer Success and Operations Executive, you will drive the end-to-end learner journey, from initial enquiry to course completion. You will oversee class delivery, handle participant relations, drive proactive service recovery, and maintain efficient operational administrative support.

Key Responsibilities

Enquiry & Enrolment Management: Serve as the main liaison for course participants, answering program inquiries promptly and providing dedicated support throughout their learning journey.
Course Delivery & Logistics: Oversee course scheduling, venue setups, digital learning platform access, course materials, and participant registration.
Service Recovery & Quality Assurance: Analyze post-workshop participant feedback and trainer evaluations to identify operational gaps, driving rapid service recovery to elevate course ratings.
Administrative Operations & Receivables: Monitor and follow up on outstanding corporate/learner balances. Maintain accurate training records and documentation across operational databases.

Who We Are Looking For

Educational Background: Diploma in any discipline (Fresh graduates with a strong customer service or administrative interest are welcome).
Communication & Service Mindset: Excellent written and verbal English communication abilities with a strong customer-first approach.
Problem-Solving Skills: Strong multi-tasking abilities, attention to detail, and a proactive mindset to handle service recovery and logistics smoothly.

Remuneration & Working Location