LCL OPERATIONS MANAGER

PENANSHIN SHIPPING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm is seeking an experienced Operations Manager in Singapore. The successful candidate will oversee logistics and operational functions, ensuring compliance and driving excellence in import, export, and transshipment operations. With at least 10 years of experience in operations and strong leadership skills, the role requires someone who can effectively manage a team and resolve complex issues while enhancing operational standards. A degree in supply chain management is essential for this position.

Qualifications

• Minimum 10 years of experience in operations, logistics, or supply chain management.
• At least 5 years in an NVOCC environment is preferred.
• Proven leadership skills with the ability to make decisions under pressure.

Responsibilities

• Manage daily business and logistics operations to support organizational goals.
• Ensure compliance with regulatory, legal, and industry requirements.
• Lead and manage teams handling import, export, transshipment, and nomination functions.
• Monitor operational performance and resolve day-to-day issues.

Skills

Leadership

Decision-making

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Education

Degree or Diploma in Supply Chain Management, Maritime Studies, or related discipline

Tools

Microsoft Office

Sysfreight software

Job description

Job Description

We are looking for an experienced Operations Manager to lead and oversee end-to-end logistics and operational functions within an international trade environment. The successful candidate will be responsible for managing daily operations, ensuring regulatory compliance, leading cross-functional teams, and driving operational excellence across import, export, transshipment, and nomination activities. This role requires strong leadership, sound decision-making skills, and extensive experience in logistics, shipping, and NVOCC operations.

Key Responsibilities

• Manage daily business and logistics operations to support organizational goals,
• Establish and maintain operational standards for accuracy, productivity, and reliability.
• Ensure compliance with regulatory, legal, and industry requirements.
• Lead and manage teams handling import, export, transshipment, and nomination functions.
• Develop and implement SOPs and support team training and development.
• Prepare annual performance reviews, performance reports, and continuous improvement plans.
• Monitor operational performance and resolve day-to-day issues and escalations.
• Manage departmental budgets, set targets, and track performance against KPIs.
• Handle shipping and customer claims, including negotiations dispute resolution.
• Manage escalated customer concerns and ensure service excellence.
• Negotiate tariffs and service agreements with carriers, warehouse operators, and distribution partners.

Requirements

• Minimum 10 years of experience in operations, logistics, or supply chain management.
• At least 5 years of experience in an NVOCC environment (preferred).
• Degree or Diploma in Supply Chain Management, Maritime Studies, or a related discipline.
• Strong proficiency in Microsoft Office applications.
• Experience using Sysfreight software is an advantage.
• Excellent organizational, communication, and interpersonal skills.
• Strong multitasking ability and ability to work cross-functionally.
• Proven leadership skills with the ability to make decisions under pressure.