Laptop Technician

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

Recruit Now Singapore Pte Ltd is seeking a Desktop Support Engineer to provide IT hardware service and support on desktops and laptops for end users and corporate customers in Singapore. The role emphasizes timely communication, efficient parts handling, and end-to-end ticket management.

Responsibilities include diagnosing hardware and software issues, installing OSs, firmware, and BIOS, and collaborating with dispatch and supervision to ensure timely completion.

Qualifications

• Basic hardware and software knowledge is required.
• O Levels or equivalent qualification preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide IT hardware service and support on desktops and laptops for end users and corporate customers.
• Provide timely updates to customers on service appointments and status until closure of incidents.
• Ensure proper parts handling and movement within the team during transit to customers.
• Support and troubleshoot hardware and software failures or problems.
• Install operating systems, firmware, and BIOS.
• Handle end-user interactions from initiation to closure of cases.
• Track and manage assigned cases through the ticketing system.
• Coordinate with dispatchers, leads and supervisors to complete and close jobs on time.
• Attend new product training via Web-based training.

Skills

Laptop hardware

Troubleshooting

Customer service

Education

O Levels

Tools

Ticketing system

Job description

• Basic up to $3,000 + OT + Completion Bonus

• 5 days work week only

• Must be good in Laptop hardware replacement & troubleshooting

About the role

Desktop Support Engineer providing IT hardware service and support on desktops and laptops for end users and corporate customers.

Key responsibilities

• Provide IT hardware service and support on desktops, laptops for end users and corporate customers

• Provide timely update to customers on service appointment, service status till closure of the services incidents

• Ensure proper parts handling and movement within the team during transit to customers

• Support and troubleshooting which includes diagnosis of hardware and software failures or problem

• Install Operation system, firmware, and bios

• Handle and manage end-user from end to end

• Handle, resolve, and keep track of assigned cases through ticketing system

• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely

• Attend new product training via Web based training

Requirement

• Minimum 'O' levels holders

• Possesses basic hardware and software knowledge

• Flexible and adaptable to change

• Enjoy working with people and prepared to take on new opportunities and experience

• Strong interpersonal and communication skills

• Vibrant and energetic personality

• Good time management skills with ability to prioritize tasks accordingly

• Good customer service mindset

• Able to work under minimal supervision

• Must be willing to travel island wide daily (roaming role), transport cost shall be reimbursed