Desktop IT Support Engineer

JK Technology; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Renewal contract with potential for a

Job summary

JK Technology in Singapore is seeking an IT Support Technician to maintain IT peripherals, perform setup, upgrades and migrations, and provide onsite and remote end-user support.

You will troubleshoot hardware and software issues, manage user profiles, and coordinate with vendors for problem resolution, with a five-day work week and renewal contract options leading to a permanent role. A Diploma or ITE in IT is required, with at least one year of experience and good communication.

Qualifications

• Minimum ITE / Diploma in IT or equivalent.
• End user support experience is preferred.
• Basic networking support & OS platform support.

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Skills

Customer service

Communication

Team player

Initiative

Education

ITE / Diploma in IT

Tools

Basic networking

OS support

Job description

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Requirements

• Minimum ITE / Diploma in IT or equivalent.
• At least 1 year of working experience in the IT field.
• End user support experience is preferred.
• Basic networking support & support in the OS platform.
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
• Able to work under pressure and in a fast-paced environment.

Others

• 5-day work week.
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.