Senior Laboratory Officer , Technology Centre for Offshore and Marine, Singapore

A*STAR - Agency for Science, Technology and Research; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A*STAR - Agency for Science, Technology and Research is hiring for a position that involves providing hands-on desktop troubleshooting support to end users. Applicants should possess a Higher Nitec or Diploma in Computer/Electronic Engineering. The ideal candidate will have proven skills in troubleshooting hardware and software, along with experience using Microsoft Office 365, Powershell, and Python. Strong organizational skills, a proactive attitude, and the ability to work under pressure are essential. Responsibilities include maintaining accurate records and assisting the IT team with various tasks.

Qualifications

• Proven hands-on desktop troubleshooting proficiency with Windows & Linux.
• Relevant IT certifications in Microsoft, AWS, Cisco/Fortinet are advantageous.
• Experience with automation scripting tools is a plus.

Responsibilities

• Provide hands-on desktop troubleshooting support for hardware and software.
• Resolve user account issues, network access, and folder permissions.
• Deploy and recover IT assets for onboarding and off-boarding staff.

Skills

Desktop troubleshooting proficiency

Good command of English

Good interpersonal skills

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Tools

Microsoft Office 365

Microsoft Powershell

Python

Job description

Job Summary

Provide hands‑on desktop troubleshooting support (L1) to end‑users for hardware, software, audio‑visual equipment, and network related issues. Resolve issues relating to end users' accounts, network access and folder permissions. Deploy and recover IT assets for onboarding and off‑boarding of staff. Conduct asset verification & audit, maintain accurate records of hardware, software & license inventory. Perform approved change requests for software installation and hardware configuration changes. Assist IT team to maintain documentation and troubleshooting guides. Other duties as assigned by supervisor.

Qualifications & Field Of Study

• At least Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are added advantage.

Work Experiences & Skillsets

• Proven intermediate level hands‑on desktop troubleshooting proficiency with Windows & Linux software, hardware, Microsoft Office 365, networking and audio‑visual equipment.
• Experience with scripting and automation tools an added advantage, eg: Microsoft Powershell, Windows Cmd Batch Script, Bash, Python, etc.
• Demonstrate good understanding of the aforementioned.
• Good interpersonal and communication skills.
• Good command of written and spoken English language.

Character Traits

• Solid organizational skills and attention to detail while juggling demands from stakeholders.
• Pro‑active team player that is resourceful, self‑driven with a high degree of professional integrity.
• Self‑starter with an independent, resourceful and "can‑do" positive attitude.
• Takes initiative and ownership of problems to ensure satisfactory resolutions.
• Ability to navigate unfamiliar technical challenges and situations.
• Ability to work with minimal supervision.
• Ability to perform under pressure.
• Eager to learn and improve.
• Moving of heavy computing equipment to be expected.