L1 Support/ Desktop Support Engineer

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

SAGL CONSULTING PTE. LTD. in Singapore is seeking an IT Support professional to install and maintain IT infrastructure, and provide daily technical assistance to clients.

You will assist with hardware upgrades, coordinate with vendors, and perform IMAC tasks, while ensuring proper documentation during shift handovers. The role requires shift work and hands-on troubleshooting across hardware and software systems, located at Tuas.

Qualifications

• Must be able to work in shifts.
• Location Tuas, Singapore.

Responsibilities

• Install and maintain IT infrastructure (hardware and software).
• Provide day-to-day tech support for clients.
• Assist with hardware additions and upgrades.
• Perform IMAC activities and incident resolution.
• Coordinate with third-party vendors and contractors.
• Document and hand over materials during shift changes.

Skills

Network troubleshooting

Active Directory

Switches & servers

Image deployment

Job description

Roles and Responsibilities

• Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.


• Provide day-to-day tech support for the clients.


• Help to add hardware and other applications as required for the clients.


• Support of replacement and upgrade for computer & server equipment.


• Monitoring and maintenance of the System (hardware and software)


• Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements


• Escalate when necessary in accordance to escalation matrix


• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.


• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.


• Liaise and work closely with customer to address service concerns and to solve technical problems.


• Work with technical team to resolve more advanced issues when necessary


• Perform Install / Move / Add / Change (IMAC) activities as tasked


• Ensure all material are properly documented and handed over during shift changes

Skills:

• Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)


• Basic Knowledge on Active Directory


• Basic knowledge on Switches/Servers


• Image deployment (Laptop/Desktop)

Requirement:

• Require working in Shift


• Work Location : Tuas

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